Licensing and certification
Licensed where it counts. Certified where it matters.
Here is the whole register.
What Dench holds
The register
Market by market, and the paper behind it.
| Market | Standing | What we hold |
|---|---|---|
| United Kingdom | Licensed | Licensed by the UK Gambling Commission as a remote gambling software supplier, account 51978. |
| Ontario, Canada | Certified | Player account platform certified against the AGCO Registrar’s Standards for Internet Gaming. |
| Latvia | Certified | GLI-19 PAM certification and Jackpot Server certification. |
| Bulgaria | Licensed | Licensed for the manufacture, distribution and service of gaming equipment - licence 000030-11438, current to September 2027. |
| Latin America | Region ready | Our platform is ready for Latin America: any language, Spanish among them, and group whitelabels have launched into the region. |
| Curaçao | Group | Whitelabels operate in Curaçao within our group of companies. |
The layer underneath the licence
Certified, not just licensed.
A licence lets you trade. A certification means an independent laboratory took the product apart and it passed. The certifications we hold carry into the next submission.
ISO/IEC 27001:2022
Certified by Q-AID Europe, continuously since 2017.
UK Gambling Commission
Remote gambling software supplier, licensed by the UKGC.
GLI-19 PAM certification
Our Player Account Manager, certified by Gaming Laboratories International. It carries into almost any market: held for the UK, Bulgaria and Latvia, and against the AGCO Registrar’s Standards for Ontario.
Bulgaria manufacture licence
Manufacture, distribution and service of gaming equipment, licensed in Bulgaria.
Jackpot Server certified
Separately GLI certified, for Bulgaria and for Latvia.
The part that cannot be retrofitted
Built by regulation, not licensed for it.
These are in the mechanics of the wallet, not features bolted on top.
Cooling-off on every raise
Lowering a limit takes effect immediately. A raise waits out the cooling-off, then the player accepts or refuses it at their next login.
Reality check
A timer from the first real-money bet, separate from session length.
Self-exclusion registers
GAMSTOP, PIPARS and the Bulgarian register, integrated.
Audit trail
User, timestamp, IP and operation on every back-office action.
Responsible gambling limits
Deposit, loss, wager and session limits, set by the player or the operator, enforced in the wallet.
Depositor inactivity report
The UK report on depositors with no gameplay, built in.
Fraud flags that block
An unreviewed flag blocks verification and withdrawal. Which flags block is configurable.
Monthly reconciliation
Turnover and GGR reconciled every month against the regulators that require it.
The Bulgaria manufacture licence and ISO 27001 both landed in our second year, before most of the product existed.
The documents
Certificates and laboratory reports are available to prospective operators on request, under NDA where needed.
Bring us the market.
Tell us where you want to operate. Ten years, four continents, thirty-plus brands, and that conversation is a short one.